DENVER (CBS4) – The Regional Transportation District wants customers to participate in a study this year to ensure its service is more accessible to Coloradans over 18 months. RTD General Manager and CEO Debra Johnson told CBS4 on Tuesday the agency needs to establish a comment set of facts on their fare structure.
“Our fares are very complicated, and they’re hard to understand,” she said on a video conference call.
Not only is a cost a concern, the agency acknowledges its fares are some of the most expensive in the country, but equity is another major component of the study. Johnson says it is the most comprehensive of its kind, acknowledging RTD’s responsibility to uphold Title XI of the Civil Rights Act because the agency receives federal funding.
“There are some things that have been brought to my attention through engagement activities that I’ve had,” Johnson said. “I think it’s more important to understand from our customers what their pain points are.”
Riders at the 18th & California light rail stop in downtown Denver shared a few concerns on Tuesday afternoon. RTD is convenient for those who commute into downtown regularly, but one man said he wouldn’t use the service as often if his employer didn’t pay for his pass.
Another explained the confusion he runs into when trying to transfer lines or make a round trip.
Read the full story at CBS Colorado